Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steph

Steph

July 10, 2026

5  out of  5
rating by Steph
"Spoke with Kate today, she was phenomenal helping me get the best price for a new vehicle I purchased!! Would highly recommend this office and make sure to ask for Kate, she was super helpful and her customer service was top notch!!"
Profile photo of Jake Boehm

Jake Boehm

July 6, 2026

5  out of  5
rating by Jake Boehm
"As far as I know, he doesn't wear khakis, but he was super helpful and got us a great deal!"
We responded:
"Thank you for your kind review of State Farm Agent Jake Thompson’s Team. We appreciate it!"
Profile photo of Daniqua Payne

Daniqua Payne

July 2, 2026

5  out of  5
rating by Daniqua Payne
"Jake was amazing & patient he worked hard to get me a great price & although unsuccessful gave me great tips to lower my insurance for the future thank you"
We responded:
"We appreciate your review, Daniqua. We are so happy that you had such a wonderful experience with State Farm Agent Jake Thompson’s Team here in Grand Rapids ! "
Profile photo of Alicia Sherman-Burke

Alicia Sherman-Burke

July 2, 2026

5  out of  5
rating by Alicia Sherman-Burke
"Great, super helpful."
We responded:
"Thank you so much for the 5-stars, Alicia! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Dylan

Dylan

July 2, 2026

5  out of  5
rating by Dylan
"Kate was great to talk too! Super helpful explaining my coverages! Saved me a ton of money!! Would highly recommend this Agent and team!!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Jeep Freak

Jeep Freak

July 2, 2026

5  out of  5
rating by Jeep Freak
"Awesome people to deal with and cheaper than others in my area. Definitely would recommend if you’re looking for insurance"
We responded:
"Thank you for the fantastic review, Jeep! We are always here to help with your insurance needs here in Grand Rapids . "
Profile photo of Timothy Mays

Timothy Mays

June 27, 2026

5  out of  5
rating by Timothy Mays
"Jake was very helpful and was able to get me a great quote. I'm very happy with with his service."
We responded:
"Thank you for taking the time to leave such a great review, Timothy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Corinne

Corinne

June 25, 2026

5  out of  5
rating by Corinne
"Kate was super helpful and knowledgeable! Helped me find the best coverage that fits me and my budget. Great customer service! I would highly recommend this office!"
We responded:
"Wow, thank you for the 5-star review, Corinne! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Profile photo of Brandon A

Brandon A

June 23, 2026

5  out of  5
rating by Brandon A
"Jake was able to answer all my questions and help me save money from my current insurance provider."
We responded:
"Brandon, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jake Thompson’s Team!"
Profile photo of Chris Pendleton

Chris Pendleton

June 17, 2026

5  out of  5
rating by Chris Pendleton
"Jake was awesome! He helped me set up my insurance policy quickly and easily, and he found me a very affordable rate. The whole process was smooth, stress-free, and he made sure I understood everything. I definitely recommend working with him!"
We responded:
"Thank you for the fantastic review, Chris! We are always here to help with your insurance needs here in Grand Rapids. "
Profile photo of EMTV

EMTV

June 12, 2026

5  out of  5
rating by EMTV
"Tavian helped me get the cheapest insurance quote with renters and life insurance included! He kept contact and answered any questions I had when it came to canceling my past insurance. Thank you so much Tavian!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jake Thompson’s Team. "
Profile photo of Katie Perez

Katie Perez

June 10, 2026

5  out of  5
rating by Katie Perez
"Jake was great! Super helpful and willing to walk me through step by step what I needed to do to upload any documents needed."
We responded:
"We appreciate your review, Katie. We are so happy that you had such a wonderful experience with State Farm Agent Jake Thompson’s Team here in Grand Rapids ! "
Profile photo of BRIANNA ESPINOZA

BRIANNA ESPINOZA

June 9, 2026

5  out of  5
rating by BRIANNA ESPINOZA
"Jake was super helpful and went through all of the insurance information with me!"
We responded:
"BRIANNA, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jake Thompson’s Team here in our Grand Rapids office. "
Profile photo of Zachary Baker

Zachary Baker

June 8, 2026

5  out of  5
rating by Zachary Baker
"Great service"
Profile photo of Kristina Austin

Kristina Austin

June 5, 2026

5  out of  5
rating by Kristina Austin
"When I called Jake's office with some questions on different things I spoke with Kate. She was super helpful and friendly didn't make me feel silly asking so many questions since insurance speak is over my head. We really appreciated her time and friendliness on the phone and helping it all make sense! If you need help in the future for sure ask for Kate."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Jake Thompson’s Team. "
Profile photo of Donald Champlin

Donald Champlin

June 5, 2026

5  out of  5
rating by Donald Champlin
"Very great team and Tavian was able to compare my current policies and find me the right amount of coverage"
We responded:
"Thank you for the 5-star review, Donald! Here on State Farm Agent Jake Thompson’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Maciana Gutierrez

Maciana Gutierrez

June 5, 2026

5  out of  5
rating by Maciana Gutierrez
"Had a great experience with the team and Alicia specifically! Super friendly and made the process as easy as possible."
We responded:
"Thank you for your kind review of State Farm Agent Jake Thompson’s Team. We appreciate it!"
Profile photo of Frederick Stingle

Frederick Stingle

June 4, 2026

5  out of  5
rating by Frederick Stingle
"Jake was very personable and walked me through any questions I had. He was able to beat my previous car insurer that I had been with for about 7 years! Thanks Jake👍"
We responded:
"Frederick, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jake Thompson’s Team here in our Grand Rapids office. "
Profile photo of Robert Love

Robert Love

June 3, 2026

5  out of  5
rating by Robert Love
"Excellent price and customer service on auto, home, live and health insurance! Love being able to talk retirement planning too!"
We responded:
"Thanks so much for the fantastic rating, Robert! We are so glad you had a positive experience with us here on State Farm Agent Jake Thompson’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Ras Emcee

Ras Emcee

June 3, 2026

5  out of  5
rating by Ras Emcee
"Legitimately the best insurance help Ive ever gotten.
Was able to get me auto, life, renters, and take over my retirement account. All for less than just auto coverage from the other big name insurance companies.

1000% recommend"
We responded:
"Thank you for the amazing review, Ras! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Antwan Sharkey

Antwan Sharkey

May 30, 2026

5  out of  5
rating by Antwan Sharkey
"Tavian was very knowledgeable and helpful. Made the entire process easy and stress-free. Outstanding customer care!"
We responded:
"We are grateful for your 5-star review, Antwan! Thanks for taking a moment to share your positive rating of State Farm Agent Jake Thompson’s Team here in Grand Rapids . "
Profile photo of Deedee Rusch

Deedee Rusch

May 29, 2026

5  out of  5
rating by Deedee Rusch
"I love this office! No fluff, just good service!!"
We responded:
"Deedee, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jake Thompson’s Team!"
Profile photo of Bonnie McKenzie

Bonnie McKenzie

May 29, 2026

5  out of  5
rating by Bonnie McKenzie
"Kate was so helpful in answering multiple questions and going over different options for coverage. She took the time to explain everything thoroughly and was very kind and easy to talk with. I would highly recommend her services."
Profile photo of Claire Von Deylen

Claire Von Deylen

May 29, 2026

5  out of  5
rating by Claire Von Deylen
"Kate is the best there is!! She is kind, knowledgeable, and always happy to help!"
Profile photo of Kiersten Keesee

Kiersten Keesee

May 29, 2026

5  out of  5
rating by Kiersten Keesee
"Alicia at State Farm was wonderful to work with! She helped me better understand my policies and answered all my questions clearly. She was really nice, sweet, and made the whole process easy and comfortable. I truly appreciate her help and would definitely recommend working with her!"