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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Holly

August 14, 2026

5  out of  5
rating by Holly
"Kate was great to work with!! She walked this technogly dunce through e-signing forms and saved me a ton of money helping me understand my coverages! Go here if you want a great price and super costomer service!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Gavin Spicer

August 12, 2026

5  out of  5
rating by Gavin Spicer
"Tavian helped me save a ton of money he's the man 👍👍👍👍👍"
We responded:
"Gavin, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Jakobe Groves

August 7, 2026

5  out of  5
rating by Jakobe Groves
"Tavian was really professional and focused on trying to help me find the right coverage this State Farm goes above and beyond for it’s customers."
We responded:
"Jakobe, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Tina Collins

August 5, 2026

5  out of  5
rating by Tina Collins
"Tavion was referred to me by a family member and he is getting me together. He is relatable, good communication skills, and knows his products; from car insurance to renters, to life and everything in between. These quotes have been unmatched and everything that I needed. Thanks Tavion and Jake from State Farm! 💕🌺🙏🏾"
We responded:
"Thank you so much for your wonderful feedback of us here at Jake Thompson’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Jake Thompson’s Insurance Team "
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Darlene MURPHY

August 4, 2026

5  out of  5
rating by Darlene MURPHY
"Fantastic people always helpful and quick to solve any issues I have. Just love them."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Sandra Uribe

July 31, 2026

5  out of  5
rating by Sandra Uribe
"Will recommend this agency to my friends and family! Worked with Tavian and he really helped me understand what type of coverages I have and made sure I was properly insured! 10 out of 10!"
We responded:
"Thank you for the 5-star review of Jake Thompson’s team - we really appreciate your kind words! "
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Kelsey Verhoff

July 31, 2026

5  out of  5
rating by Kelsey Verhoff
"I had a wonderful experience working with Kate at Jake Thompson State Farm. From the very beginning, she was incredibly friendly, knowledgeable, and patient. She took the time to answer all of my questions, explained everything clearly, and made the entire process feel simple and stress-free.

What stood out most was her genuine commitment to providing excellent customer service. I never felt rushed, and it was obvious that she truly cared about making sure I understood my options and felt confident in my decisions. It’s rare to find someone who is both so professional and so personable.

Kate is a huge asset to this office, and her dedication to helping customers does not go unnoticed. I would absolutely recommend working with her and this office to anyone looking for an insurance team that is responsive, trustworthy, and truly puts their customers first."
We responded:
"Kelsey, thank you for the amazing review! Our Grand Rapids insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Jake Thompson, your State Farm Agent "
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Jeremy Hunter

July 24, 2026

5  out of  5
rating by Jeremy Hunter
"In search of new insurance i spoke with Tavian on the phone , he helped talk through all the coverages you guys provide and gave very thorough information about them. I was able to find something within my budget that was perfect for me !"
We responded:
"Thanks so much for the amazing review, Jeremy! We really appreciate your support here in Grand Rapids. Just reach out anytime if you need us - we’re here for you. "
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Ike G

July 24, 2026

5  out of  5
rating by Ike G
"Man Tavian helped me and made everything simple I have coverage for my family and myself. I feel confident in my policy!"
We responded:
"Ike, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Charlene

July 24, 2026

5  out of  5
rating by Charlene
"Kate is awesome!! As someone who knows next to nothing about insurance she was able to help me update my policy and understand my coverages without making me feel like a dummy! She needs a promotion or something, total rockstar!!"
We responded:
"Charlene, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Sami

July 21, 2026

5  out of  5
rating by Sami
"This is a very nice Jake from state farm"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Katie Trusty

July 20, 2026

5  out of  5
rating by Katie Trusty
"Great guy, wears khakis."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Michael Heinzerling

July 17, 2026

5  out of  5
rating by Michael Heinzerling
"Tavion in Grand rapids is the best. Give that man a raise, what more can I say!"
We responded:
"Thanks so much for the fantastic rating, Michael! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Scotty Greenwood

July 17, 2026

5  out of  5
rating by Scotty Greenwood
"I can't recommend Jake Thompson at State Farm enough. I was looking for affordable coverage from someone I could actually trust, and Jake exceeded my expectations. I've known Jake since we were kids, so I already knew the kind of person he is, but seeing the level of professionalism and care he brings to his clients was still impressive.
He took the time to review all of my home, auto, and motorcycle policies to make sure I had the right coverage at the best possible rate—even if that meant using someone else. That level of honesty and transparency is hard to find these days. He answered all of my questions, communicated clearly throughout the process, and was always quick to respond whenever I needed anything.
In the end, I saved money, improved my coverage, and gained peace of mind knowing my insurance is set up the right way. If you're shopping for insurance and want someone who genuinely has your best interests in mind, I highly recommend reaching out to Jake."
We responded:
"Scotty, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Jake Thompson and Team "
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Steph

July 10, 2026

5  out of  5
rating by Steph
"Spoke with Kate today, she was phenomenal helping me get the best price for a new vehicle I purchased!! Would highly recommend this office and make sure to ask for Kate, she was super helpful and her customer service was top notch!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grand Rapids to know that you had such a wonderful experience with us here on State Farm Agent Jake Thompson’s Team."
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Jake Boehm

July 6, 2026

5  out of  5
rating by Jake Boehm
"As far as I know, he doesn't wear khakis, but he was super helpful and got us a great deal!"
We responded:
"Thank you for your kind review of State Farm Agent Jake Thompson’s Team. We appreciate it!"
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Daniqua Payne

July 2, 2026

5  out of  5
rating by Daniqua Payne
"Jake was amazing & patient he worked hard to get me a great price & although unsuccessful gave me great tips to lower my insurance for the future thank you"
We responded:
"We appreciate your review, Daniqua. We are so happy that you had such a wonderful experience with State Farm Agent Jake Thompson’s Team here in Grand Rapids ! "
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Alicia Sherman-Burke

July 2, 2026

5  out of  5
rating by Alicia Sherman-Burke
"Great, super helpful."
We responded:
"Thank you so much for the 5-stars, Alicia! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Dylan

July 2, 2026

5  out of  5
rating by Dylan
"Kate was great to talk too! Super helpful explaining my coverages! Saved me a ton of money!! Would highly recommend this Agent and team!!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jeep Freak

July 2, 2026

5  out of  5
rating by Jeep Freak
"Awesome people to deal with and cheaper than others in my area. Definitely would recommend if you’re looking for insurance"
We responded:
"Thank you for the fantastic review, Jeep! We are always here to help with your insurance needs here in Grand Rapids . "
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Timothy Mays

June 27, 2026

5  out of  5
rating by Timothy Mays
"Jake was very helpful and was able to get me a great quote. I'm very happy with with his service."
We responded:
"Thank you for taking the time to leave such a great review, Timothy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Corinne

June 25, 2026

5  out of  5
rating by Corinne
"Kate was super helpful and knowledgeable! Helped me find the best coverage that fits me and my budget. Great customer service! I would highly recommend this office!"
We responded:
"Wow, thank you for the 5-star review, Corinne! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Brandon A

June 23, 2026

5  out of  5
rating by Brandon A
"Jake was able to answer all my questions and help me save money from my current insurance provider."
We responded:
"Brandon, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jake Thompson’s Team!"
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Chris Pendleton

June 17, 2026

5  out of  5
rating by Chris Pendleton
"Jake was awesome! He helped me set up my insurance policy quickly and easily, and he found me a very affordable rate. The whole process was smooth, stress-free, and he made sure I understood everything. I definitely recommend working with him!"
We responded:
"Thank you for the fantastic review, Chris! We are always here to help with your insurance needs here in Grand Rapids. "
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EMTV

June 12, 2026

5  out of  5
rating by EMTV
"Tavian helped me get the cheapest insurance quote with renters and life insurance included! He kept contact and answered any questions I had when it came to canceling my past insurance. Thank you so much Tavian!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jake Thompson’s Team. "